Methods of communicating with patients’ families have always been problematic. Who communicates, what is communicated and to whom, and when is the best time to talk with families or surrogates about a patient’s condition? Many different models have been tried, but few research studies have been done to assess the satisfaction of both the staff and the family members with the models. Fritz et al, however, used a single daily phone call at a set time each day from a senior physician as their model during the COVID-19 pandemic for their 45-bed intensive care unit and studied the satisfaction from both perspectives. Not only did most families find this method useful and the communication understandable, the physicians also felt that it was functional for the unit, and other health care providers believed it decreased their emotional load by sparing them from having to interact with families. The conclusion of the...
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Linda Bell; Family Communication Models. Am J Crit Care 1 January 2022; 31 (1): 82. doi: https://doi.org/10.4037/ajcc2022848
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