Mount Sinai Hospital, a 432-bed acute care facility in Chicago’s inner city, faces many of the challenges that other US hospitals do. Its long history of providing care to anyone in need has fostered unique situations for both human and economic resources.

Despite these challenges, the Patient Care Services Leadership Team has reaffirmed a strong commitment to providing quality service to patients and staff alike. The team has developed strategic and action plans to build a thriving workforce with a focus on caring behaviors. In examining the care environment, several areas needing improvement and strategies to create the desired environment were identified.

One key driver in both the strategic and action plans is the aggressive development and support of caring behaviors. Likewise, extinguishing negative behaviors is also a key driver.

To achieve a caring behaviors environment, several activities were...

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