• In critical care environments, patient satisfaction is often difficult to obtain; family satisfaction with care can be used as a substitute for patient satisfaction.

  • The assessment tool used in this pilot study can assist nurses and other professionals to improve practice and increase family satisfaction.

In today’s society, developing a competitive edge has become crucial for survival in any industry. In health care, patient satisfaction has become one of the most important and challenging competitive elements. Health care professionals are expected to provide both high quality of care and exceed customers’ expectations while being cost conscious and efficient. Satisfaction is typically measured by satisfaction surveys that patients complete about their recent hospital experience. However, assessing patient satisfaction in critical care environments becomes complicated. Often patients are not making decisions related to their own care because of their severity of illness and level of...

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