Koloroutis M, Abelson D, eds. Creative Health Care Management; 2017. Paperback; 338 pages.

In the past 30 years, health care has embraced process, process improvement, patient safety, and Lean Six Sigma. All of these frameworks have contributed to better patient outcomes and hospital and health system savings. However, in the pursuit of the perfect process, there is a danger of losing the value and culture of relationships. This key element is necessary to maintain long-term success, support patient satisfaction, and achieve sustainable goals. In, Advancing Relationship-Based Cultures, the authors explore the role of relationships in the health care setting.

This book is divided into 5 sections: Healing Cultures and Patients and Families in the Center, Leadership, Teamwork and Interprofessional Practice, Patient Care Delivery and Systems Thinking, and Evidence. In addition, a final section, The Language of Our Cultural Narratives, is especially...

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